Like a child on a Christmas day, I opened the package and found a nice black-and-blue coloured box where the sticker "8Gb" got my eye right away. "Four gigabytes extra, jey!". More unboxing and the first impression was definitely on how small it was! Of course I had seen similar devices and looked at the dimensions from the specs, but still. So small. And cute. Awwww. Below you can see the device beside a normal pen. The hight and thickness of Illumina does not differ significantly of a pen. Width of course a little (probably a good idea) ;).
I really liked the touch and feel of the sides and back of the Illumina, since they feel a little rubbery. I am usually a bit clumsy with things so a little bit of stickyness is definitely a plus.Icarus Illumina turns on from a button at the bottom of the device which my husband rushed to press first. Bummer! Oh well. Does not really matter, since here started all the trouble. With the first press, the power button got stuck down, which made it practically impossible to put the device to sleep or turn on and off, since everytime you tried to use the button it either 1) did not respond or 2) restarted the device. Somehow the stucked power button also affected the UI since after waking up it couple of times just froze.
I sent an email on Friday to the company stating the problem and asking for advice. They replied on Tuesday and asked to leave a RMA (return merchandise authorization) on their web portal. I did that and received a reply the following day asking me to send the device back to them so that they can fix it or send me a new one. They said that I could find the return information (address etc.) from their portal, to where, I could not however login anymore. I sent an email, waited for response, got the address. Asked, "Who is going to pay the shipping cost?" No reply. Asked again. No reply... Send another email stating that the shipping cost is 20€ and I think it is not my job to pay it if they send me a broken device in the first place. They replied, that it is not their job to pay it either and that they will pay the shipping cost when they send a fixed/new device back to me. Am I the difficult customer here?! I've already paid for the (broken) device and its shipping cost and now they think it is ok to ask me to pay the shipping of the broken device again?! Grrrr.
But what can I do really? Have a broken, unusable, device that I paid 144€ for (incl. a case and shipping cost) or pay the 20€ more in order to get a working one (hopefully, fingers crossed)? So, today I sent the device back to them and have to wait probably couple of weeks to receive a new one. Bummer. I so wanted to have it with me on a holiday at the end of the month.
